When to Know it’s Go Time

Planning – and timing – a successful launch

You’ve spent months, probably years, building a product. You’ve prototyped it, tinkered with it, and sweated every little detail…and at some point you’ll need to move it from the “garage” into the uncertain waiting world.

But when? How do you know the product is ready? How do you know you’re ready?

Too early and all your time, work and money is lost. Too late and you’re overtaken by competitors or a shifting marketplace.


Pre-Launch Checklist

You’ve marked everything off the checklist:

  • The product/service has been tested and is ready for prime time – or close to delivery.
  • You offer features that matter to customers
  • You have a clear, compelling, concise positioning statement
  • Your market segments, customer profiles and sales targets are defined.
  • You have a strong marketing plan in place that enables you to effectively reach influencers and purchasers with your core branding/sales/thought leadership messages.

If you have solid, “stress tested” answers to all the above, you are, gulp, ready to launch.


Just Jump. With Caveats.  

You know you can afford to get a lot of other things wrong if you get your timing right. But how can you ever know the timing is just right? According to Netflix co-founder Marc Randolph, every startup reaches a place where “you just can’t research any more… The only way to do it is to jump.” Timing will never be exactly perfect, and you’ll never know everything there is to know about improving your chances for a successful launch. The only way to prove it is to do it.

For over twenty years, we’ve supported the successful launch of countless companies with clear eyed marketing and creative communications plans. Our content marketing expertise – combining world class SEO and public relations/media capabilities – enables small companies with limited budgets to compete with larger, more established competitors. We help plan and support high-impact launches, and provide targeted marketing communications that reach key market influencers and purchasers.


Always Be Marketing: before, during and after launch

Marketing is fundamentally understanding what you’re building, why you invested in it, and how it will benefit the user — and then messaging that understanding to your customer.  Which is to say that, when you’re developing your product or service, you should be simultaneously developing – or at least thinking about — your marketing. Timing the market is hard and is always subject to chance – but an always be marketing mentality will go a long way in assuring a successful lift-off.

Pod People

Podcasts are easy to produce and distribute, they have reach and influence…what’s not to like?  


Even as a telecommuter, I still need to get out of the house once in a while — so on a rainy Monday morning, I hop on a bus to my favorite coffee shop and cue up the latest episode of Pod Save America. Despite my Spotify Premium account and several other avenues of entertainment preloaded onto my phone, I find myself turning to informative podcasts more and more, and I’m not alone.

Podcasts are bigger than ever, with popular ones like Serial, This American Life, TED Radio Hour, Radiolab, and more informing the lives of people all over the country. The more sensational podcasts, like Serial, had people sharing frantically sharing theories over morning coffee, and live tapings of quiz shows like NPR’s Wait, Wait, Don’t Tell Me! regularly pack sold-out houses. The numbers don’t lie – 21% of Americans listened to podcasts on a monthly basis in 2016, and the fact is, marketing professionals can use this avenue to reach new audiences, engage new potential clients, and promote their brand as widely as possible.

Here are two examples of prominent companies effectively using podcasts: In 2015 Chicago technology company Basecamp launched a podcast called “The Distance” to tell stories about businesses that have lasted for at least 25 years. Their podcast reinforced their commitment to longevity, telling stories of businesses that embody it. Goldman Sachs launched its bi-weekly podcast Exchanges in late 2014, which they used as a thought-leadership tool that positioned Goldman’s bankers and analysts as leading experts on topics from Brexit to low carbon technologies to media disruption. Both feature high production value, but content strategies for podcasts are at least as important as production quality or consistency. As Paul Feiner, marketing lead at the education-based content marketing platform The Big Know, told AdWeek, “any marketers doing podcasts just because others are doing them will simply add to the internet wasteland of short-sighted marketing tactics.”

Creating an entertaining yet informative podcast to reach out to listeners can be one of the most effective forms of marketing available, yet very few businesses are taking advantage of this form of marketing. I can’t necessarily understand why this is — providing a fun way to pass on your marketing message seems like a slam dunk, right? There’s no amount of money necessarily required; they’re time-efficient and can be streamed while working or commuting; they’re convenient and easy to find, download and consume; and ultimately and most importantly, they feel more personal. Rather than a mass email, a podcast feels like a chat with a friend, which will draw in a larger audience than a newsletter or, really, even a blog post. (Should I be taking my own advice? Probably.)

Perhaps the key to using a podcast is to mask marketing as a learning experience, as this is why many people turn to podcasts in the first place. Popular podcasts like Stuff You Missed in History Class are helping people learn about historical events and engage them with cool new facts, so if your brand’s podcast can find a fun, entertaining spin on the content you want to promote, lean into it! Don’t be afraid to make jokes, use personal stories, or come up with a framework that keeps audiences engaged, as it will only work to your benefit. Consider adding podcasts to your communications mix.

Perfect Pitch

You never know how the other half lives until you rummage through their inboxes.

The thought occurred to me as I wondered why a perfect editorial query – great subject line, counterintuitive angle, timely – was floating in the ether, unnoticed, unappreciated…unloved.

But I should know better. I’ve spent a lot of my time on the other side as an editor receiving these queries. And most of that time has been spent flicking them aside. Some were worthy of a glance – the subject caught my eye at just that time – but most were summarily dispatched to the trash bin. That’s just the way it is (sorry, PR folks!).

In principle, reporters, bloggers and pr pros work toward the same purpose: find great, or, at least, interesting stories and expert or eye-witnesses to bring them to life. But the relationship also has an inherent adversarial aspect: reporters are by training if not by inclination, wary of anything anyone has to “sell”…while the pr person vies for a moment of attention, knowing there are too many of them with stories to tell and far too few reporters with the time or interest in hearing them.

For readers unaware of what a query is, it’s really another word for “pitch.” It’s typically a concise description of an idea for an article and why it’s timely, usually concluding with an offer to make subjects (your client) available for interviews. Queries can be proactively sent to reporters covering relevant beats, to an editor for consideration in a planned feature article, or sent in response to a reporter on deadline seeking story sources. Public relations is tied to news cycles and editorial schedules – when a reporter reaches out on deadline you need to respond immediately with a cogent, timely query. Queries are actually the main currency in PR – they’re a combination of a legal brief and 30 second TV commercial. If you’re faster and more clever, if you have a client with something fresh to contribute, if you can pack a lot of information in a short space, you have a good chance to be successful.  

My experience on the other side of the transaction has given me realistic expectations, but it’s also enabled me to set the bar for every query I write – sort of a WWND (What Would Nina Do) if this hit my inbox: would I actually stop and read this?      

Speaking from experience, editors aren’t completely jaded or unwelcoming – they’re always on the lookout for a brilliant hook. Something that leaps out because it was unexpected, provocative, funny.  The lede grabs you, it hits you with a stat or trend you never imagined and all of a sudden you’re not just reading to the end (egads!), but wanting to see where it’s headed… you want to see the story!

I never gave much thought to what could make a query really “grab” someone until I started working in PR, but it’s something I’m constantly thinking about — looking for that elusive turn of phrase, the counterintuitive angle into the story, how to connect something in the news with something a client of ours can insightfully speak to.  

I’d like to offer some handy tips or suggest there’s a “science” to writing queries that cut through the noise. But apart from the obvious – be quick, compelling and timely – there’s no real formula. I believe it comes down to the thing that reporters and pr people (good ones, at least) do have in common – an instinct for “news”: the ability to know, just know what is and what isn’t topical and newsworthy…and to frame your query accordingly.

Now if you’ll excuse me, I need to refresh my inbox…someone must respond to this query!

(Update: success! A reporter with the Hartford Courant wants to interview our client for a story on small businesses being affected by the opioid epidemic.)


Summer is Over. Possibly for Good. (But it’s not necessarily a bad thing)

The question is: did it ever begin?

It’s a Wednesday morning, and as usual, I’m certain my entire computer will crash. Between Safari and Chrome, I have about a thousand different tabs open, and my MacBook is positively humming with either excitement or exhaustion. I’m editing a photo for a blog post in one, looking up reporter contacts in another, moving between about five different Twitter accounts, and reviewing a press release all at once, when I take a second, stop, and look at the calendar.

It’s July. Why am I working so hard?

We’ve all heard the phrase “the dog days of summer,” and we’re raised to celebrate that lazy, hazy, summertime feeling from the time we’re kids — but once you grow up, graduate, and get a job, that wonderful “school’s out” feeling is no more, and we can go ahead and say goodbye to summer vacation, spring breaks, and anything aside from the occasional holiday or our precious vacation time.

Like the climate, summer is changing. We may anticipate and plan for the changing seasons, change the way we dress and time our vacations accordingly, but the pace and rhythm from one season to the next has been pretty steady. Since business has become global and 24/7, a version of the old mid-day drinking principle applies: someone somewhere is at his/her desk doing consequential work. Maybe even waiting for your call or email!     

I think back on the recent vacations I’ve taken, particularly in the summer, and realize not one of them has truly been a “vacation.” Even a trip to the beach requires a 7 AM alarm so that I can get my work out of the way before I can settle down in the sand with a beach read and a cold drink, and instinctively, this feels so wrong to me. I’ve taken a weekday off here and there to do fun summertime things, but I’m still glued to my email and my Twitter accounts in case something needs my attention. Isn’t summertime the time to unplug? (Don’t answer that.)

We need to resign ourselves to a hard reality of post-modern life: summer is over — at least as we remember it (e.g., beach picnics and afternoons of paddle boating and outdoor antique fairs). Once you accept this (you can still work on the beach and while you’re paddle boating, for what it’s worth), summer can be the perfect time to start planning a fall campaign so that by the time Labor Day rolls around, you’re not scrambling to figure out your next steps. Though you might have convinced yourself that everyone has professionally checked out over the summer, think again… or rather, look around you, or even look at yourself! It might not be the best time to make a launch, but whatever launch you’re looking at can be carefully plotted and planned for a fall release. Use these lazy days wisely… they can be more valuable than you think, even when your brain is screaming for a day of sand, surf and sun.

How I Learned to Live with Twitter

by Nina Starner


This is my fourth, maybe fifth, possibly sixth attempt to start this. For the past week, I’ve been meaning to spend some time to reflect on what has grown into a consuming — and somewhat alarming — Twitter habit. But I keep getting interrupted by tweets. And…I….can’t …stop myself from…peeking.

But damn it, I am going to write this.

You see, it wasn’t so long ago when Twitter was just another way to get and share information, gossip, politics, and the endless stream of mindless flotsam that you simply can’t resist. Many of my peers live on social media; I used to think of myself as more of a frequent guest. Until Twitter happened.

For the past several years I’ve worked as a freelance writer and reporter. During that time I’d often turn to Twitter when a dramatic news story broke, or when I was binge watching a show, or when someone did or said something breathtakingly stupid. There’s no better place to get instant takes — some smart, some not, but never not interesting. It was when I moved to the other side of the street and began working in PR that my Twitter use increased. A lot.

At first, my usage increased gradually, but perceptively. I found it more and more indispensable in tracking ever-shortening news cycles, and finding/engaging reporters writing on topics that related to our clients: artificial intelligence, mobile health apps, the opioid crisis…. between the Twitter streams I created in Hootsuite and various related Google alerts, I was totally tapped in. Nothing escaped me. Something happened and I was instantly on top of it — any time of the day or night, I was abuzz with news.

A big story would break and a colleague, associate, friend or family member would email, text or call:

“Did you hear…”

“Yes, yes, yes,” I’d sigh, “I’ve heard.”

Annoying? I‘m sure. It came to a point where I was delighted to be able to say, “no, I must have missed that.” But that happened less and less as I annoyed my colleagues and friends more and more.

When you’re immersed, it’s hard to have self-awareness. I tried. But Twitter is — or can be — a deeply immersive experience. If Facebook is a virtual town square, Twitter is one big nervous system twitching with anxious energy — it’s not a place to reflect and think; it’s a place to react. It didn’t take long for it to become an extension of my own nervous system and with little notice, progress from being an indispensable tool to being a seemingly unbreakable, all-consuming habit.

So the thought occurred to me: the surest way to break any deeply ingrained the habit is to go at it directly. I decided to go against the very essence of the thing itself. If Twitter was for “hot takes,” I’ll break the cycle by kicking back and writing a reflective piece on my experience. To take it a step further, I thought I’d chronicle a single day in the life…which in itself would be a “healing” exercise, while providing me with an opportunity to step back and get a real sense of just how bad things had become. What follows is an only marginally “sanitized” diary of a recent — and very typical — day. Spoiler alert: it got bad, but not that bad. And I’m here to tell you that your Twitter addiction can be beaten — up to a point (more on this later).


A Day on Twitter: A Diary


My alarm goes off, and for once, I don’t hit snooze four times — I need to get started on my day. I grab my phone, shut off the alarm, and instinctively open several social media apps. Before I started freelance work, I relied on more personal social media sites like Facebook, Instagram and Snapchat, and though I still do, one has beat out the rest: Twitter.


I spend five minutes browsing Facebook before turning to Twitter. I start not with my work feeds, but with my personal one, which is filled with a lot of righteous grousing over the Paris Accord decision. I retweet some of the funniest ones and decide to rest my eyes for a few minutes.


I grab my laptop and configure my usual convoluted Twitter setup — my personal feed open in Chrome and Hootsuite and my work feed open in Safari to avoid any overlap. I wonder if other people have to jump through these hoops to use multiple accounts at once.


I’m supposed to be writing a press release but keep getting lost in both Twitter feeds. One minute I’m creating a list of reporters who cover health care, and the next I’m laughing myself stupid at feeds like Keely Flaherty’s.


I sit back for a second and take stock. I honestly never used Twitter before I started working in social media, but the immediacy is so addictive. I just direct messaged a health care reporter about the opioid epidemic and got an immediate response!


I’m even checking Twitter while I eat lunch, but this time, it’s my own feed. I’ve stocked it full of a mix of comedians and political analysts alongside my friends. The political climate is… constantly changing, to say the least, and I have yet to find a way to get current news without Twitter. I read several threads on Trump’s possible collusions with Russia before getting exasperated.


Have been engaging in a friendly debate with a tech journalist about the potential of self-driving cars for about thirty minutes (he thinks they could usher in a golden age of technology, and I think the robot uprising will happen any second now).


I finally get around to writing that press release and then immediately Tweet it at several journalists, and am struck by how much I’m relying on Twitter. Is this healthy? I decide not to think about it, like a good tech-addicted millennial.


Piers Morgan is having a Twitter fight with some random celebrity AGAIN, and I can’t help but watch.


I think about how much I miss Kanye West’s Twitter feed.


Then I’m reminded of how much I love Lin-Manuel Miranda’s Twitter feed when he posts a ridiculous GIF.


I start shutting down work for the day and preparing for a happy hour with a colleague, but I’m still checking Twitter over more breaking news from the White House. I thought this was supposed to be a professional tool, but it’s starting to bleed over into my life.


I find myself looking at Twitter while I’m at happy hour! Ashamed of myself, I tuck my phone away.


As I get ready for bed, I do one last cursory check of social media, including, of course, Twitter. I’m sure I’ll be glued to it again tomorrow, but I suppose that’s the hazard of… well, not just the job, but just being alive in 2017.

Bear in mind that this is one day in the life. If I’ve learned anything, it’s that there’s no such thing as a typical day in the life of a PR person. Indeed, the very next day, information leaked regarding the Senate healthcare bill that had been kept under lock and key by 13 senior Republicans. As the bill has direct bearing on several of our clients, I was consumed from 9–2 PM sending out tweets to the healthcare, business and political reporters in my various feeds.

As you can see from these entries, the personal and professional sides of Twitter often interact and overlap, making Twitter as much a tool for procrastination as for productivity. Sometimes it encourages what I’d call useful procrastination — such as diving into an exchange among several prominent reporters/bloggers debating the latest season of Veep.

As anyone who’s had anything like the experiences I’ve described will attest, the immediacy is amazingly seductive. The ability to reach across the Twittersphere and engage top reporters from WaPo, WSJ, Vox, Kaiser Health, TechCrunch, CNN can be a heady thing. And the more you do it, the better at Twitter you become. You get a better handle on the rules of the road, the memes, the inside jokes…you get more concise, bolder in engaging top journalists, in some cases (where appropriate) more ironic, and overall more, well, Twitter-y.

Going from Twitter to, say, reading Paul Krugman’s latest blog post (with all due respect to the Professor) is like going 80 miles an hour, then quickly decelerating to 40 when exiting the highway. It just feels impossibly slow. You’re so wired into the fast-twitch pace of Twitter that even a blog post can feel like Tolstoy. But every so often you find the need to go “off-road” for more in depth coverage and analysis, and you realize that 140 characters is simply insufficient to capture the issues and nuances of, say, the threat artificial intelligence poses to the future of work.

I began this piece as a way of examining my Twitter “habit.” I now realize that it’s not a matter of breaking the habit, but of maintaining balance. There’s no getting around the central role Twitter has come to play in the work of journalism..and the work that I do. When a story breaks, Twitter is all over it. And you’re all over Twitter. The instant analysis — or “hot takes” — give you the sense that you’re on the scene as the story rapidly unfolds and the “facts” begin to emerge. You can’t pull yourself away as the story is examined — in real time — from every angle. But speed and immediacy, as intoxicating as both may be, do not always lend themselves to depth, accuracy or subtlety. There are other places for that — newspapers, for one.

Fellow PR practitioners or marketers reading this will recognize these symptoms and the experiences I’ve described. I hope it’s clarifying for them as it was for me — at a minimum, it will give them comfort of knowing they’re not the only ones asking themselves these questions!

So, I managed to stay off Twitter long enough to write these paragraphs. I’d say that’s progress. Oh, that’s 80 characters, perfect. Now if you’ll excuse me, I need to Tweet that.

The Opioid Epidemic Hits Small Business; Worksite Awareness Works

Our nation’s penal system isn’t exactly known for innovation. But when it comes to addressing the opioid epidemic, business leaders would be advised to follow Kentucky’s lead, where two dozen county jails have started full-time “therapeutic communities” to treat inmates with opioid addiction. (A New Kind of Jail for the Opioid Age,https://www.nytimes.com/2017/06/16/opinion/sunday/opioid-epidemic-kentucky-jails.html?_r=0 )

Emergency rooms and the nation’s prisons aren’t the only places filling up with opioid abusers – offices and factory floors are too. Although 70% of employers are negatively affected by Rx abuse, less than 25% educate workers on prevention. Thirty percent do not provide access to alternative treatments. But unlike the progressive, enlightened approaches seen in Kentucky and elsewhere, corporate America has been slow to adopt innovative programs or approaches in addressing this growing problem.

A 2016 surgeon general’s report  pointed to the efficacy of several worksite programs that raised awareness of Rx misuse and safe alternatives. To date, most workplace focus has been on drug screening and treatment, by which time the pattern of abuse and its negative effects have been become deeply entrenched. Plus, standard drug tests don’t typically screen for prescription drug use.  

“Despite some concerns about the perceived stigma and the fear that exposure can have negative job consequences, the workplace can be an effective “locus” to reach, engage and inform employees around an issue that affects more a good portion of the workforce – either directly or indirectly,” said Dr. Joel Bennett, CEO of OWLS, two of whose worksite awareness and prevention programs were cited in the AG report. “Our own studies have found that prevention-focused training programs can de-stigmatize substance abuse prevention (and treatment), lowering barriers for employees needing support and direction.”

If our penal institutions can develop and implement programs that effectively engage and inform inmates, surely business owners can take proactive steps in implementing such programs at the workplace. For more on OWLS, visit organizationalwellness.com.